Thank you for your interest in CarePlus!

Below are frequently asked questions from employers about the group dental insurance CarePlus offers. If you have specific questions that aren’t covered, please use our Request a Quote feature to contact our sales team.

Are there any administration fees?
No.

How much flexibility do you have in creating a plan?
We have flexibility based on group size and participation. Use our Request a Quote page to provide details so we can customize a plan to fit your needs.

Do you have any required employee participation limits?
We prefer a minimum of 50% employee participation.

Are there waiting periods?
No. Since CarePlus Dental Plans has no waiting period, your employees can schedule an appointment to see a dentist at any Dental Associates clinic immediately.

If one of our employees has a toothache right now will this be considered a pre-existing condition?
No, CarePlus has NO pre-existing condition clauses and no waiting periods. Their toothache can be treated and covered as soon as possible.

Can our employees see any dentist they like with CarePlus?
They’re free to choose any dentist they like at any Dental Associates location in Wisconsin.

How many dentists will employees have to choose from?
With CarePlus Smile Advantage, they will have access to the entire Dental Associates staff of over 80 general and specialty dentists who average in excess of 10 years’ experience.

Do you have a list of providers that are in-network?
A list of dental providers can be found in our Network Dentists section.

Can employees request a specific dentist?
Absolutely! We value the doctor-patient relationship so patients may choose any dentist at Dental Associates.

Will employees see the same dentist and hygienist each time they visit Dental Associates?
Yes, to assure the development of a strong doctor-patient relationship, we encourage patients to see the same dental team at each visit. They will be assigned a team lead by a dentist with assistance from a hygienist, dental assistant and dental service representative. But of course, patients are free to choose and transfer between any dentist or hygienist they would like at any of the 15 Dental Associates locations in Wisconsin.

Do you provide orthodontic, dental implant, and other specialty dentistry coverage?
Yes. Dental Associates provides specialty treatment in pediatric dentistry, orthodontics, periodontics, oral surgery, cosmetic dentistry, dental implants, endodontics, and major restorative services in addition to general dentistry.

Can an employee change their dentist or visit a different dental center after they make their initial choice?
Yes, they are free to choose and transfer between any dentist they would like at any of the fifteen Dental Associates locations in Wisconsin. They may also have some family members treated at one Dental Associates clinic and others members can be treated at a different location.

Will new enrollees have to change dentists after joining CarePlus Smile Advantage?
It depends on who their current dentist is. Enrollment in CarePlus Smile Advantage Plan requires that all dental care be provided at any one of Dental Associates’ fifteen conveniently located locations in Wisconsin. If they are presently a patient of Dental Associates, they will continue to see the same dentist.

Do you have out-of-network emergency coverage? If so, what are the guidelines?
If they are more than 50 miles from a Dental Associates center and require emergency treatment, CarePlus will provide up to $150.00 in benefits. They need to simply submit an itemized statement to CarePlus Dental Plans for payment within thirty (30) days of date of occurrence. All non-emergency treatment must be provided by Dental Associates. A dentist is on call 24 hours per day, 7 days per week for in-area emergencies.

Why is it important to offer dental insurance to employees?
According to the U.S. Surgeon General, over 164 million work hours are lost each year due to oral health issues. CarePlus Dental Plans promote preventative care to reduce future dental treatment costs. Preventative dental care may also contribute to lower medical insurance premiums.

Also consider reading…
Benefits Overview

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